Effective Date: November 13, 2025
Important Note
This Privacy Policy explains how The HVAC Authority (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or contact us for HVAC installation, repair, and maintenance services.
By using our website or communicating with us directly, you agree to the practices described below.
Information We Collect
Personal Information
When you contact us through our website, by phone, or by email, we may collect:
- Name, phone number, and email address
- Service location or mailing address
- Details about your HVAC needs (installation type, issue description, or service request)
Website Usage Information
Our website may automatically collect non-personal data such as:
- IP address, browser type, and operating system
- Referring website and pages visited
- Time spent on each page and general interaction data
This information helps us improve website performance and user experience.
Communication Records
We retain copies of communications, including service requests, estimates, invoices, and follow-ups, to provide accurate and consistent service.
How We Use Your Information
We use the information we collect to:
- Respond to service inquiries and schedule appointments
- Provide estimates and prepare service proposals
- Manage ongoing HVAC projects and service history
- Improve customer service, website functionality, and communication efficiency
- Send service reminders, updates, or promotions (only when consent is given)
- Comply with applicable laws, warranties, and tax requirements
- Request feedback or testimonials after service completion
How We Share Your Information
We respect your privacy and never sell or rent your personal data. Information may only be shared under these circumstances:
Trusted Service Providers
We may share necessary details with licensed technicians, subcontractors, or suppliers directly involved in completing your HVAC service. All third parties are required to maintain strict confidentiality.
Legal Requirements
We may disclose data when required by law, court order, or regulatory request to protect our rights, clients, and business operations.
Business Transfers
If The HVAC Authority merges with or transfers ownership to another entity, customer information may be included under the same privacy protections.
Data Security
We maintain industry-standard security protocols to protect your personal data from unauthorized access or misuse.
Measures include:
- Secure data storage and password-protected systems
- Limited internal access to sensitive data
- Encrypted communications for online inquiries
While we take these precautions seriously, no electronic system is completely secure. We continuously update our procedures to maintain data integrity and confidentiality.
Your Privacy Rights
You have the right to:
- Request access to personal data we hold about you
- Request corrections or updates to inaccurate information
- Request deletion of your data (subject to legal or warranty requirements)
- Opt out of marketing or promotional messages
To exercise these rights, contact us using the details below.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to store preferences, analyze performance, and enhance user experience.
You may disable cookies through your browser settings, though this may affect certain site functionalities.
Third-Party Links
Our website may include links to partner or vendor sites.
We are not responsible for the privacy practices or content of third-party websites. Visitors are encouraged to review their respective privacy policies before sharing information.
Children’s Privacy
Our services are intended for property owners and adult users. We do not knowingly collect information from children under 13. If such data is discovered, it will be promptly deleted.
Data Retention
We retain personal and project-related data only as long as necessary to:
- Complete requested HVAC services
- Comply with legal, tax, and warranty obligations
- Maintain records for future maintenance or service reference
When data is no longer required, it is securely deleted or anonymized.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect business, service, or legal changes. Updates will be posted on this page with a new effective date.
Service Area Information
The HVAC Authority proudly serves Colorado Springs, Denver, and surrounding communities across the Front Range. Location details help us provide accurate scheduling, service dispatch, and emergency response.
Contact Information
For questions, data requests, or privacy concerns, please contact:
The HVAC Authority
Serving Colorado Springs, CO, and the Denver Metro Area
Phone: (719) 332-3458
Website: https://www.thehvacauthority.com
Mailing Address: The HVAC Authority, Colorado Springs, 5237 Borrego Dr, Colorado Springs, CO 80918
Consent
By visiting our website, submitting a contact form, or communicating with The HVAC Authority, you consent to the collection and use of your information as described in this Privacy Policy.
If you do not agree with these terms, please discontinue website use and direct communication.
Last Updated: November 13, 2025
The HVAC Authority remains committed to protecting your privacy, ensuring transparency, and maintaining trust throughout every stage of your service experience.